I have had the pleasure of working with NetDiligence since 2003 when the first cyber product I was involved with had a network security assessment done. There were a few people involved in NetDiligence at the time and I can honestly say with each additional team member and each additional service that they’ve built out, it’s just an enjoyable experience because there are such knowledgeable professionals involved in NetDiligence and the service is bar none.

I consider the professionals at NetDiligence my friends, first and foremost. I’ve known them a very long time. There is a trust that they build. They never let you down. If they’re going to perform a particular service for your clients, they deliver every single time. I don’t have to worry about whether or not they’re going to step up and do what they say they’re going to do. So, I am privileged to be connected to NetDiligence and I really value the friendships that I have with the professionals who work there.

One of the challenges this industry has is pockets of data sitting out there all over the place. For NetDiligence to bring that together, where we’re able to measure that relative to what we’re seeing, certainly helps my claim staff in terms of assessing exposure and when we start looking at reserving. That provides a lot of value to us.

It’s more than loss control. The eRiskHub portal is a way for us to engage our customers and to provide, in real time, good, up-to-date, value-added content, as well as risk management tools from NetDiligence and other vendors that we make available via that portal.

Having a plan helps you hit those time-critical moments. If you don’t have a plan in place, you’re going to be making it up on the spot as you deal with the incident. And that’s going to take time, which is a precious commodity that you don’t have when dealing with a data breach or cyber incident. If you have a good plan, it’s going to reduce the costs of a breach.

We view the eRiskHub as the go-to platform for our policyholders. It’s a good resource that we can point our agents, brokers, and policyholder base to when they want to evaluate what their exposure may be. We use the breach cost calculator quite a bit. It’s a tool that we find very useful.

This is the conference I’ve always sponsored. I’ve been to a fair amount of them over the years. This is basically the only one I go to now; the only one I’m interested in.

For our proactive pre-breach services for our insureds, eRiskHub is central. It’s step one in the process. Get them registered and help them use some of the risk control materials. eRiskHub helps them understand what happens in a scenario, what the loss might look like, and how to mitigate those expenses. So, we really do value the eRiskHub. It’s been very well received and it’s a central part of our process for loss control.

NetDiligence is unique in that as it’s grown, it’s been able to continue with that culture of responsiveness, of friendliness, of professionalism, of integrity. It’s a great company to work with.

NetDiligence’s conference content is carefully curated. It’s not panels that are thrown together. These are planned-out sessions with top-notch quality speakers providing real insights into cyber risk concepts that you’re not going to get anywhere else. The value we get from that is just tremendous.

We were probably one of the first to license the eRiskHub portal and we’ve gotten great feedback from our clients on it. The wealth of information provided by the eRiskHub makes our clients more prepared for a data breach and for a privacy event. So, it’s been a fantastic service, extremely valuable to our clients.

The growth in cyber risk and cyber insurance (industries) can really almost be directly correlated to the success of NetDiligence, being that central hub, so to speak that has brought this community together.”